Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major payment methods available at checkout, including credit/debit cards and other options displayed during the payment process.

Can I change or cancel my order after placing it?
Please contact us as soon as possible at jedmayaka@gmail.com. We'll do our best to accommodate changes before your order is dispatched.

Shipping

Do you ship worldwide?
Yes! We offer worldwide shipping on all orders.

How long does delivery take?
Standard delivery takes 7–15 business days. Expedited options may be available at checkout.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also use our Track Order page.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be in their original condition with tags and packaging intact. To start a return, email us at jedmayaka@gmail.com.

How long do refunds take?
Refunds are processed within 10 business days after your return is approved.

Are there items I can't return?
Yes — perishable goods, custom/personalised products, personal care items, sale items, and gift cards are non-returnable.

Products

What kind of products does JAEKERNA sell?
We specialise in premium consumer electronics trackers and wellness accessories — designed to help you perform and live better.

Still have a question?
Reach us at jedmayaka@gmail.com or visit our Contact page. We typically respond within 1–2 business days.